Are there any known issues or workarounds?

Updated August 19, 2026

This page lists currently known issues in Flippd and their workarounds. We update this page as issues are identified and resolved.

Current Known Issues

No critical known issues at this time. If you're experiencing a problem, check the troubleshooting tips below or contact support.

Common Troubleshooting Steps

Seeing a specific written error message on a screen? (For example "Failed to load..." followed by technical wording.) Skip the steps below -- they won't help. That's a bug on our side: message us the exact error text or a screenshot via ? Help > Live Chat, and we can usually fix it without you reinstalling or updating anything.Photos blank or missing, but items still load? A VPN, ad blocker, or content filter is very likely blocking image downloads. Turn it off and pull down to refresh -- the photos usually reappear right away, and they were safe in the cloud the whole time. See Why is my data not syncing? for details.

For anything else, try these steps in order:

1. Check your internet connection -- Flippd syncs data to the cloud and needs connectivity

2. Force close and reopen the app -- This clears temporary state and restarts the connection:

• iPhone (Face ID): Swipe up from the bottom of the screen and pause in the middle, then swipe the Flippd card up and off the screen

• iPhone (Home Button): Double-click the Home button, then swipe the Flippd card up

• Android: Tap the square (recent apps) button or swipe up and hold, then swipe Flippd away

• Web: Close the browser tab completely, then reopen app.getflippd.com

1. Update the app -- Make sure you're on the latest version. Many issues are fixed in updates

2. Sign out and back in -- Go to Settings (gear icon, top right), then tap Sign Out, then sign back in

How to Check Your App Version

• Open Settings (gear icon, top right) and scroll to the bottom -- your version number is displayed there

• To update: visit the App Store (iPhone) or Google Play Store (Android) and check for updates, or enable auto-updates in your device settings

Recently Resolved Issues

Issues that have been fixed in recent updates will be listed here with the version that resolved them.

"Failed to load review session" Error on the Review Matches Screen

Fixed: 2026-08-19 (server-side fix, no app update required) Affected: All platforms (iOS, Android, Web)What happened: Opening the Review matches screen after a marketplace import failed with an error like "Failed to load review session: type 'String' is not a subtype of type 'num?'". This happened when a suggested match involved an inventory item whose price was stored in an older format.Resolution: Fixed server-side -- go back to the Review matches screen and tap Retry, and it will load. Your import review was saved the whole time; no items were lost. No reinstall, sign-out, or update is needed.

"Unable to Load Inventory" Error

Fixed: 2026-01-16 (server-side fix, no app update required) Affected: All platforms (iOS, Android, Web)What happened: A backend security update caused some users to see an "Unable to load inventory" error when opening the app.Resolution: The issue was resolved server-side. If you still see this error, try these steps:

1. Force close and reopen the app

• iPhone (Face ID): Swipe up from the bottom and pause, then swipe Flippd off the screen

• iPhone (Home Button): Double-click the Home button, then swipe Flippd up

• Android: Open recent apps, then swipe Flippd away

• Web: Close the browser tab and reopen app.getflippd.com

1. Sign out and sign back in -- Go to Settings (gear icon, top right) > Sign Out, then sign back in

2. Clear cache or reinstall -- Android: Settings > Apps > Flippd > Clear Cache. iPhone: Delete and reinstall from the App Store

Your data is safe -- everything is stored in the cloud and linked to your account.

Reporting an Issue

If you find a bug or something that doesn't look right:

1. Tap the ? Help icon in the header of any screen

2. Tap Live Chat to describe the issue

3. Include screenshots if possible -- they help the team diagnose the problem faster

4. Note what device and app version you're using (found in Settings at the bottom)

Good to Know

• We prioritize fixes based on how many users are affected and severity

• Critical issues (data loss, crashes) are patched as quickly as possible

• You can also email support at the address listed in the Help screen

Related Articles

• Why is my data not syncing?

• How do I get help and contact support?

• What's new in Flippd? Release notes and recent updates